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FAQ
The questions others have asked might be the ones you’re curious about, too. Find answers to our most frequently asked questions right here.
About Upsun
What's Upsun?
A single, fully managed, self-service PaaS that frees development teams to securely and easily experiment, quickly iterate, and confidently deploy applications at scale.
Who was Upsun built for?
Frontend and backend developers who work on diverse applications, e.g., microservices. APIs, transactional datastores, SaaS. With any language, on any Infrastructure-as-a-Service provider.
What are Upsun's primary benefits?
Upsun empowers development teams with the flexibility to build—and the firepower to run—diverse applications on a single, self-service Platform-as-a-Service. By fully managing infrastructure and security, Upsun frees every developer to easily experiment and quickly iterate using familiar tools, automated preview environments, and streamlined, Git-based workflows. Then confidently and continuously deploy applications at scale.
How can I try Upsun?
You can try Upsun for free by starting a trial. As soon as you create your first project, your free, 15-day trial will begin. The trial includes: 1 organization, with 1 project and 2 running environments; unlimited containers; unlimited users; and up to 4.5 CPUs, 12 GB memory, and 20 GB network storage running concurrently. At the end of the trial, your project will be suspended until you add a valid payment method to your account. See available pricing for details.
What’s the Upsun First Project Incentive?
When you subscribe to Upsun, First Project Incentive lets you enjoy the same, game-changing Upsun features for less.* We'll cover the equivalent costs of your first user license and first project fee every month. To get started, just add on your resources.
* The discount provided is based on prorated periods with active projects and excludes VAT. If the discount applied to your total bill exceeds the amount of your bill, you won’t be entitled to receive the difference in cash or credit. If you abuse this offer in any way, it will be rescinded immediately.
By participating in this offer, you agree to be bound by the current terms and conditions as well as any future amendments. Upsun reserves the right to change or amend the terms of this offer at any time without prior notice. All changes will be effective immediately upon posting on our website or through direct communication.
* The discount provided is based on prorated periods with active projects and excludes VAT. If the discount applied to your total bill exceeds the amount of your bill, you won’t be entitled to receive the difference in cash or credit. If you abuse this offer in any way, it will be rescinded immediately.
By participating in this offer, you agree to be bound by the current terms and conditions as well as any future amendments. Upsun reserves the right to change or amend the terms of this offer at any time without prior notice. All changes will be effective immediately upon posting on our website or through direct communication.
What cloud security does Upsun provide?
Upsun currently offers DDoS (L3, L4) protection and the Platform.sh WAF.
What skills are required to be fully autonomous when using Upsun?
If you’re familiar with Git, you’ll be able to benefit from the entire Upsun experience. You build your application, Upsun manages the rest.
Using Upsun
I have a project running on Amazon Web Services/Google Cloud Platform/Microsoft Azure. Can I migrate the project to Upsun?
Yes, assuming that your project uses the services and runtimes supported by Upsun. This migration guide will walk you through the process.
What type of CDN does Upsun use, and is it possible to configure it?
Currently, Upsun comes with its own Edge layer; the feature set will increase in the coming months to include a CDN, WAF, and more.
Can I use the same credentials/SSO/2FA on Platform.sh and Upsun?
Yes, you can use your Platform.sh account to authenticate on Upsun.
Do I have access to full server logs?
Yes, you can. Please see the documentation for details.
Can I use all Upsun functionality by using the CLI only? Or the UI only?
All Upsun functionality is exposed via a public API. This API is consumed by our console and CLI. You can use either of those tools to control and manage your projects.
Can I deploy applications using multiple services and different languages/stacks?
Yes
Can I decide where the application production is hosted, and is it possible to migrate regions?
Yes
Resources management
What’s the maximum amount of CPU and memory that can be allocated on a project, and what is the CPU generation?
Unlimited across all your applications. Up to 8 CPUs and 17 GB memory per application instance.
Is it possible to individually manage the resources allocated to each environment?
Yes
What type of monitoring system is available? And how am I notified in case of issues or spikes?
Infrastructure metrics enable you to view application and services’ resource usage. Resource spikes can also be seen with infrastructure metrics. Blackfire Application Monitoring is also available and supports PHP and Python.
Billing
How can I anticipate my monthly invoice with predictable pricing?
There are two places you can view an estimate of your monthly invoice. The Organization Billing page and Project Billing page will display an estimate of your monthly bill, given there are no changes to your current configuration within the month. If your organization or project configuration changes within the month, the history of changes will not be reflected on these pages.
You can also anticipate your monthly bill by navigating to your Upcoming Invoice, which can be accessed from the Billing tab -> Invoices tab. The upcoming invoice will reflect a more accurate monthly estimate because it displays a history of changes in user licenses, projects, and other pricing dimensions throughout the month and prorates each line item based on the duration it was active. This invoice is still an estimate and will be updated if your configuration changes during the remainder of the month.
You can also anticipate your monthly bill by navigating to your Upcoming Invoice, which can be accessed from the Billing tab -> Invoices tab. The upcoming invoice will reflect a more accurate monthly estimate because it displays a history of changes in user licenses, projects, and other pricing dimensions throughout the month and prorates each line item based on the duration it was active. This invoice is still an estimate and will be updated if your configuration changes during the remainder of the month.
How does your billing work? (Monthly, billing updates time period, termination policy)?
Billing is monthly. On the last day of the month, we compute each project usage (e.g., resources, backups, overages), create the invoice, and generate a payment. Resources are counted per second. You can terminate your project or account at any time, if you’re not on a yearly term.
How is my resource consumption computed and billed?
Our billing is based on allocation. You can define the amount of CPU and memory for each container of each environment. At the end of the month, we count the resources allocated on running environments per second and factor the monthly price. Same for storage.
What will appear on my invoice ?
If you have Manage Billing permissions, you can see past and upcoming invoices on the Billing tab. The invoice will display three sections: a summary, an Organization section, and a Projects Included section. Each line item has a column for duration, unit price, and quantity to accommodate prorating.
The summary displays the price per project, a subtotal, the Standard User Management discount, any other discounts on the organization, and the final order total.
The Organization section will display line items for user licenses, support, and user management. The Projects Included section is separated by each project. You can click into each project and see its line items, including the project fee, application CPU, service CPU, application memory, service memory, and disk storage.
The summary displays the price per project, a subtotal, the Standard User Management discount, any other discounts on the organization, and the final order total.
The Organization section will display line items for user licenses, support, and user management. The Projects Included section is separated by each project. You can click into each project and see its line items, including the project fee, application CPU, service CPU, application memory, service memory, and disk storage.
If I create a project, will I be charged directly?
You can start with a 15-day free trial.* Billing will occur only when the trial has expired, or if you need to use more resources than the ones allocated in the trial. In either of these cases, your project will be suspended until you add a valid payment method to your account. You won’t be charged directly if you have projects running when the trial expires.
*The 15-day trial includes: 1 organization, with 1 project and 2 running environments; unlimited containers; unlimited users; and up to 4.5 CPUs, 12 GB memory, and 20 GB network storage running concurrently.
*The 15-day trial includes: 1 organization, with 1 project and 2 running environments; unlimited containers; unlimited users; and up to 4.5 CPUs, 12 GB memory, and 20 GB network storage running concurrently.